New Office In Shenzhen City

Project Name: New Office In Shenzhen City

Project Date: March 2020

Project location: Shenzhen City, China

Flooring Project Size: 200 square meters office

Product Specified: mesh office chair KM802 mint green

Product acquisition channel: regular customer

Project Background

Mr. Sinon is a regular customer of the repurchase product. He founded an electronic technology company in Shenzhen, mainly operating the Amazon platform. Since the pandemic, the way most people buy has changed. They switched from offline to online. This has boosted Mr Sinon's sales. To catch the wave of traffic, he decided to expand the company and find more office space. He wants to buy staff chairs from us again. He believes that we are factory owned, quality and after-sales are guaranteed, and when the first company opened, he also bought our office chairs.

Customer needs

The style is the same as that purchased before/the quality should be unified/the goods should be delivered at the specified time and place

Difficulty

The delivery date required by the customer is urgent, and the production schedule of the company is already full.

Solution

1. First of all, we took the initiative to communicate with the person in charge of the production workshop and asked whether they could complete the order in a short time.

2. The reply from the production workshop is that the order quantity is expected to be completed in 3 days, but it happens that the goods of another customer will be delivered during this period, so we need to negotiate with the other customer.

3. Then we will continue to communicate with another customer to see if he can delay the loading for 3 days

4. Finally, another customer agreed to our request. Therefore, we immediately communicated with the head of production to give priority to the production of Sinon's goods and checked the production process

5. Finally, the goods can be delivered to the place specified by the customer

Customer Feedback

Delivery is very punctual, and the quality is very good, there is no damage phenomenon. The customer said that the company would continue to consider our products in future upgrade.

Conclusion

When we understand the customer's needs, we try to meet them through negotiation. However, in the process of production, the quality of products should not be ignored in order to meet the deadline. We want to insist: the quality of our products is our moat.